Returns & Exchanges

At Eagle Creek, we stand by the quality of our gear and offer a 30-day return policy for unused items in their original packaging. Whether you need a different size or changed your mind, we are committed to making your return process as seamless as your next journey.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided via email, or use the QR code for a printer-free drop-off at select locations.

3

Pack Your Gear

Securely pack your items in their original box with all tags attached to ensure your return is accepted and processed quickly.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing